Move Central

Actually NO STARS!

My son was totally scammed by this company. Quoted a low hourly price over the phone with NO MENTION of the 3-hour minimum charge. The flat rate for time used was quoted verbally 3x with no mention of the 3-hour minimum charge. Once the furniture was moved in, movers showed him the agreed-upon rate x3 = over $600 dollars and refused to leave the property until paid. BEWARE you actually see the contract 3x total before giving them your credit card number.

Move size: Partial Move Service cost: $600

Horrible company. The worker show up smelling like alcohol, in the rain with no covers, no moving equipments for a rainy day move. I asked the company to reschedule but they refused unless I paid another 250$. Had to stop the move halfway due to the workers not feeling safe due to the rain and broken equipment. The head office refused to help, they asked for another deposit and 3 hrs min to finish the job next day. Broke stuff, shattered glass all over the stairs, a lawsuit and dispute coming their way. Absolute nightmare

Move size: 1 Bedroom Home Service cost: $680

My wife had a great experience with our move. The guys that took care of us were very polite and extremely hard working. They are very professional and arrive in uniforms with their own truck. They called us to confirm the day before and again the day of the move. They were able to come earlier than the time we scheduled which was fantastic for us. They carefully wrapped all of our furniture in blankets and nothing was damaged. They were very respectful of our home when the unloaded for us and put everything in place very quickly. I highly recommend them and would definitely call them again should I need to move.

Move size: 3 Bedroom Home Service cost: $2950

Move Central is horrible! Do not use this company. We chose them as they came highly recommended, but our experience was beyond terrible. We moved from CA to ID. The estimator came to the house and did his job, seemed like a nice enough young guy. I spoke with the main office afterwards and placed a deposit to secure the date. The day before the move, the packers came out and did their work. Again, things seemed to be going smoothly. However, some of the furniture was not packed that day. The following day, the movers arrived and finished packing the furniture. With most moves, an inventory is done. We did not get an inventory from the packers. The boxes didn’t have stickers or anything indicating what was in the boxes. When the moving crew arrived, the supervisor had to leave due to a family emergency. There was nobody sent to replace him. One of the movers was selected to be the supervisor, so in essence there was no supervision. The first thing that was said by lead was that the job was underestimated and that we would be charged for an additional truck, $3300 per truck, we had two there. By the way, one was a rental tuck as the Move Central truck had broken down, reassuring…. They managed to put our things into the two trucks and left. After leaving, they left a large amount of trash, unused boxes and other packing materials in the driveway. I ended up having to clean up the mess. It was also raining, so that made the job that much more fun. Unbeknownst to us, the movers had damaged the water valves the washer had been attached to. That damage was found several days later when we had an inspection done on the house as part of the sale. Move Central refused to acknowledge they caused the damage, although no other people had moved the washer prior and it was working and not leaking. Additionally, one of the movers had stuffed a towel around the valves to either hide the leak they had caused or soak up the water. We paid for that repair later, and again, Move Central would not pay for the damage caused by their employee(s). Two days later, the movers pulled into the driveway at our new home. The first thing I saw when the door was opened on the truck was my bandsaw leaning over into our refrigerator. Both were damaged extensively. The fridge was about three-year-old and did not have one scratch on it. Now, three out of the four doors had dents and dings all over them, and the sides as well. No moving blankets had been used at all on the fridge or a lot of the other furniture. The same “lead” apologized and said he would take full responsibility. Well, to this day nobody at Move Central has taken responsibility for any of the damage done to our things or the damage at our previous home. We had a two-month-old washer and dryer. Those items came off the truck looking as though they had been through a war. They were scratched and dented and had not been wrapped in anything other than plastic wrap. No moving blankets. Several calls were made to the corporate office that day. The day ended with the crew refusing to put together the dining room table, which they had disassembled. Another call to the office and they were told to go buy hardware if they needed to. The lead’s excuse for not putting the table together? “We don’t know where the hardware is.” Remember, no inventory was done. We found several pieces of furniture, which I made, had been damaged. There was a cut in an oil painting, $3500, the list just went on. Easily, over 100 items were damaged. A brand new $1000 rolling tool box was all dented and scratched up. I hope nobody uses this company ever again and they go the way of the Dodo.

Move size: 4 Bedroom Home Service cost: $13000

I’m typically very fair and very lenient when it comes to giving bad reviews because I understand how damaging they can be. However, this 1 star is justified as it took these guys 12.5 hours at $175 per hour (over priced, going rate is $125 for 3 guys) for less furniture than it took the last guys 5 hours to do.

5 beds, 3 dressers, 4 night stands, coffee table, 4 end tables, mini fridge and 22 boxes.

Took them 12.5 hours, $2,300 and on top of it their truck broke down. I had spent an hour going to get the parts and fixing the truck to get them mobile again.

12.5 hrs at a premium (and had damages) for less furniture than the other movers did in 5 hrs.

Move size: Partial Move Service cost: $2300

DO NOT USE MOVE CENTRAL MOVING AND STORAGE. THEY ARE SCAMMERS!!!!!!

THEY STOLE MONEY FROM OUR ACCOUNT AND CHARGED US $5,000 MORE THAN WHAT WAS QUOTED!!

THEY DAMAGED OUR WALLS, FLOORS AND FURNITURE!!!!

We used Move Central Moving and Storage for our move last week. Before the move there should have been a visual physical inspection for an accurate quote but this company chose not to do one. We scheduled a virtual walkthrough with their team but no one called us and it did not happen. We were quoted $3,085 for our move.

At the end of our 13 hour move, when ready to pay over the phone, it was told to us that the cost was actually over $8,000.00 which is $5,000 more than we were quoted.

I agreed to pay for the extra 3 hours of labor and offered multiple times to pay in cash for the mutually agreed to expenses and the company refused to accept payment. Since I was promised a cash rate, I expect the cash rate to be honored. I was told that it was late at night on Sunday and a manager was not available. I was told they would either call me in a few minutes or in the morning. I did not receive a call from the company. On Tuesday I became award of a pending charge for $7,808.25 in addition to the $250 deposit the total charged was $8,058.25. They charged our card despite knowing we were in dispute and did not agree to that payment!!!!

I was told before the move that packaging materials could be used if requested. When the crew arrived we were not asked. We were told that they would use materials. The quantity of packaging materials was excessive, and they over charged for those materials significantly. We were charged $2,382.00 for packing materials!! This is basically bubble wrap and packing paper, as we had already boxed our items.

Not only were we overcharged but this company damaged many of our items!!! We have large dents in our walls, scratches on our hardwood floors, a ripped umbrella cover, and a broken dresser leg. Also two dressers had legs removed, misplaced, and now they can’t be found!!!

We have not been contacted with a resolution or compensation for these numerous problems. We will be contacting the Better Business Bureau, and will take legal action if this is not corrected!!!!!!

Move size: 4 Bedroom Home Service cost: $8000

I hired Move Central to do my cross-country move, and it's been a nightmare. They sent a rep, Christian, to do a walk-through of my home and provide an estimate, which was just over $10k. My husband and I hired them, and on moving day they sent three loaders and a project manager, estimating that the job would take 3 hours. The movers were constantly on breaks, had no idea what they were supposed to be moving, and the project manager slept in the cab of his truck. They could not fit everything in the truck, and this process took over 8 hours. We had to throw away a bunch of stuff that wouldn't fit and ship a palette of about 1000 pounds of other items. The next morning, we received a phone callas we were trying to leave our home in CA for Ohio stating that the truck was overweight and they needed to charge us an extra $9k. The sales rep said he could get us a "discount" down to $6k. My husband told him to write up the quote and we'd look at it. Fast forward to move in day in Ohio. Only half of our stuff has arrived, most of the furniture damaged in some way. They offered us $350 for the damages that they caused, which I would estimate were at least $2,000 worth. The two guys they contracted to load in said there was supposed to be a third, but the project manager again was asleep in the cab and refused to help. My husband helped unload the truck. On this date, I began calling MoveCentral to try to determine what items they still have and to dispute the extra $6k charge. The estimate should NEVER be this far off. I have yet to receive an updated bill of lading; the bill of lading they have sent me repeatedly has items on it that were left in California or disposed of. Whenever I call customer service, I get the run around and am either passed off or hung up on. My next move will be to file formal complaints. This behavior is egregious, the company is in violation of several laws, and they fraudulently represented how much the move was going to cost in order to get the business. They are now holding my belongings hostage and demanding more money. I have not been provided with evidence of any weight assessments. Such a disappointment in a hugely stressful time.

Move size: 3 Bedroom Home Service cost: $18866

UPDATE: Please note this is the ONLY negative review I've ever left.

First off the email provided by Angel doesn't work and bounced back. 2nd he responded to one message and then ghosted us.

This company responded and offered a $500 refund. They lost our subwoofer, free weights, pots/pans, and more. In addition they damaged our brand new dresser that was over $1k AND scratched/put holes in the walls of our new house.

After 3 weeks of back and forth, $500 refund is what they offered. What a joke.

Unfortunately we will have to move forward with outside counsel and file a claim with the state attorney general to resolve this situation. They lost our stuff. They damaged our stuff. They put holes in our wall. Now we are forced to spend time and effort in making things right. Do not use this company under any circumstances. If you have questions or want me to verify any of this feel free to shoot me a message.

Do not use this company.

I've never written anything BUT 5 star reviews and hate to leave a negative review however our experience was horrible.

Feel bad because the movers were all nice guys. Unfortunately we're missing multiple items and no one is taking us seriously. The kicker... despite LOSING multiple items, the charged priced was OVER DOUBLE the quote. Doesn't stop there... damaged the walls while moving into a freshly painted house. Put a couple holes in the dry wall. Damaged the trim. Dented our brand new dresser. See the photos below. Despite sharing this with the company, no solutions or help provided. Do yourself a favor and find another moving company.

Items lost...

$600 Tv subwoofer (some how the soundbar made it)

Plates/bowls

Blankets

Tried calling and each time it's... you'll have to call customer service. Can't get a hold of anyone on the customer service line.

Move size: 2 Bedroom Home Service cost: $3000

This company took my money and canceled my reservation. The sales representative Cesar sold me on a same day delivery and took my $250 deposit and cancelled my delivery.

I repeat do not work with this company. I contacted them over four times Friday in regards to my move, I asked to speak to a maanger.

The manager canceled my move without communicating with me before the cancellation. When I followed up with Cesar, the following day, I was told my reservation was canceled because I stated that I would write a review about the company. What I had said was I seen the reviews about the company not showing up and canceling orders At the last moment.

The only thing Cesar would say is they dropped the ball and I would receive a refund in five business days.

I have to move this week so not only am I out of money, I have to pay for additional days in the storage and another moving company.

Please do not work with any of these guys at Move Central, they talk a good game but you will be the only one left to pay in the end.

Move size: 1 Bedroom Home Service cost: $417

We reached out to Move Central Moving & Storage for a quote for a move. The move would be a local move, only 12 miles away, for a studio apartment. Everything would be packed prior to arrival. We were quoted around $1,024 dollars for the move by Leo and required a $500 hold. The move was in 2 parts first to their storage then from storage to the new place days later. The move would include blankets and wrap to protect my items during the move. As the move was approaching we called back again and spoke to a different person, who then explained that on top of the $500 Hold, an ADDITIONAL $636 hold would be placed on our credit card twice for a total of $1772. The reason given was that they had been burned before.Upon arrival the men, Omar and Ferndancio(sp) requested to view the apartment during which they commented how the move wouldn’t take long at all and to make sure they went beyond the 3 hour minimum. Before the move begin they notified me that blankets and wrap cost extra and tried to charge my card another $500 fraudulently. With all of the boxes packed, and only a handful of items still in the apartment, we assisted one of the movers while the other was on his phone swearing and talking about us while in the room. At one point our couch fell and we ran to catch it so it would not be damaged. The move concluded and we were told that travel time and unpacking to the storage unit were part of the charge. The entire move was done in around 3 Hours, yet the Movers proceeded to sit in the truck even after we had time to drop off our key, clean the apartment, and check out with the office. At around 4 hours we received a call notifying us we were charged for 6.5 Hours. This was based on an “estimate” of how long they predicted it would take. The movers accidentally let it slip that they weren’t even going back to the Storage place and had another move they had to go to right after which was during the time we were charged.Over the next few days conversations went back and forth and Angel of Move Central agreed 6.5 hours for that type of move was unacceptable. We asked to not have these movers involved in the second half of the move. We spoke Angel, Max, Caesar and Carlos(CJ) all of who assured us that that these movers would not be involved in the second half of the move. CJ shared they were not scheduled that day so it would not even be possible to be our movers” However, Omar and Ferdancio(sp), the same movers who were involved in the on-going dispute showed up on the day of the move. Upon their arrival they immediately made it clear they were aware of the complaints that had been made. 
As a result we noticed immediately our property had been intentionally damaged in retaliation. Items were dragged on pavement, scratched, thrown and broken. Despite finishing early again, they charged 6.5 hours Of this charge 2.5 hours were spent after they lost parts of our bed frame, blamed us, then put it together wrong so had to do it 3 more times. Right before they left they asked to use our bathroom in our brand new place. Leaving quickly after we went in to find they had URINATED all over our floors and toilet.
Calls were made to Angel immediately and we were assured that all of the property would either be repaired or replaced . While he worked on the issue he told us he would be immediately refunding $200 of the $1685 we were charged. In follow-up conversation he confirmed again the money had already been returned. It had not.
We mail over a copy of all of the damages with photos of the damage.After 4 days of no response we reached out and were put in contact with Carlos (CJ) of Dispatch.He was the rudest told us we were owed nothing because we accepted the quote, even though we never signed off at the end of the move. He laughed when I asked him about the urination which we provided photos of and said "well that's not damage."

Check out the fake reviews with stock photos too on Google.

NOTE: Please feel free to post on here and share your story we are working with a local news station to expose Move Central Movers & Storage.

Move size: Studio Service cost: $1685